Support

To help you to get the most out of our 3Kast, 3View and iLive media distribution products, we offer free product support. Customers can access reKast's support service 24 hours per day by phone, online chat or email so whatever your preferred method of communication is, you will always be able to reach one of our support engineers.

For our customers of our Technical Services, reKast manages and monitors the reception, decryption and distribution of linear channels 24/7 using the latest IP-based management and monitoring techniques. Customers are given real-time access to network health, status and general reporting information. Reflecting the increasing importance of Internet based TV distribution, reKast provides an SLA of 99.98% as standard for each of its Technical Services.